How can we help you?

City services

What do I pay the municipality for?

Services supplied by the municipality include: water, electricity, refuse removal, sewerage and assessment rates.

How am I billed for municipal services?

You will be sent a monthly statement that details charges. The due date for payment is clearly indicated. Water and electricity charges are based on actual consumption. In the case of debit meters, consumption is determined by readings taken from the meters. In the case of pre-payment meters, the meter will be “charged” with units.
Charges for refuse removal depend on the usage of a property. Businesses, such as restaurants and supermarkets, are charged at a higher fee than domestic consumers because of the nature and volume of the refuse to be collected.
Sewerage charges and refuse charges are levied on an annual basis with the assessment rates account, but can be paid in 12 instalments on receipt of a once-off written application to pay monthly.

How do I make an enquiry?

Contact your nearest municipal office in person, by telephone or by fax. If you speak to someone in person or over the telephone, make sure that you record that person’s name if they are unable to resolve your enquiry immediately. This will be of assistance should you need to follow up your enquiry.

What happens when I make an enquiry?

If the enquiry staff member is unable to solve your query immediately, it will be forwarded to the relevant section or department that will be able to assist. You will be contacted through the means of your choice (telephone, fax, mail or email) and informed of the result.

What can I do if I am dissatisfied with the service I have received?

Make sure you have noted the person’s name who helped you. Ask to speak to that person’s supervisor.

Last Updated (07 October 2009)